How do I cancel my insurance policy?

You can cancel your Visicover insurance policy at any time as follows:

  • Log in to Visicover and select the policy you wish to cancel from the ‘Active Policies’ block of your Dashboard.
  • Click 'Cancel' policy, then read the important notes at the top of the cancellation page.
  • Enter the date and time from which you want the cancellation to take effect, plus the reason you are cancelling. Note it is not possible to backdate the effective date of a cancellation.
  • Click 'Cancel Policy' if you wish to proceed, otherwise click 'Abort'
  • Your cancellation will be confirmed on screen and by email, while any refund due will be calculated and processed by our accounts department.
  • Click 'Continue' to return to your dashboard where the policy will be listed in the 'Cancelled Policies' list.

If you have cancelled the policy in error you may be able to reinstate it so long as you have not reached the cancellation date. For details on how to reinstate cover, click here.

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