Aircraft Insurance: How do I make a claim under my aircraft policy?

Should you wish to report a new claim under your aircraft insurance policy, please either call our 24 hour claims line, details of which can be found in your policy schedule or certificate, or email your name, policy number and brief incident details to

Details on how to view your schedule or certificate can be found here.

Please note, this number / email address, is for emergency claim notification only and the claims specialists who manage it will not be able to address queries regarding any other aspect of your cover. Such queries should be emailed to

Important – Do not make any admission of liability following a claim without first receiving written authorisation from the Insurer to do so.

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