What is a referral?

While we can normally provide an immediate insurance quote and cover, occasionally there may be some aspect of the information provided which means the case needs to be referred to an underwriter before a decision on acceptance and premium can be made.

In such instances we notify you on screen of the need for the referral and you can then choose whether you want the referral to continue. If you decide to go ahead with the referral, we will email you once the underwriters have reviewed the case and made their decision, which will normally be within one business day of your enquiry.