How do I contact Visicover?

Visicover is an online insurance service so you should find most of the tools and information you need to manage your insurance policy on our website as follows:

• Your Dashboard: Your personal homepage which displays all your current and historic quotes and policies.
• Your Account: A support page from which you can manage other elements of our service online, such as changing passwords, downloading documents or updating how you pay.
• FAQs: An extensive help section with full guidance on everything from how to arrange cover online to how you change your contact details.

Claims Notification

We believe that in the event of a claim you will often need an initial helping hand to start the process off. For this reason we do not handle claims online, providing instead 24-Hour Hotlines to connect you direct to claims specialists. Details of how to contact the right hotline for your policy are shown in your Policy Schedule

Other Queries

For any non-claims related query which is not dealt with within our FAQs, please email us at one of the following addresses:

• For enquiries about aircraft insurance, please email us at enquiries.av.uk@visicover.com
• For enquiries about boat insurance, please email us at enquiries.ma.uk@visicover.com
• For any other, non-claims enquiry, please email us at enquiries.uk@visicover.com

We will always try to respond to your initial enquiry within two working days.